Contact & Support
The TradeUpGames Support Center helps members, parents, students, partners, creators, and businesses with platform questions.
Contact / Support
Need help with your account, listings, trades, memberships, reports, or partner access?
The TradeUpGames Support Center helps members, parents, students, partners, creators, ambassadors, and businesses get help with platform questions. TradeUpGames is a peer-to-peer gaming trade platform. Members complete trades directly with each other at their own risk. Support can help with account access, platform tools, reports, billing questions, onboarding, and safety concerns.
How Can We Help?
Choose the category that best matches your issue.
Account Help
Use this for:
- •Login issues
- •Password reset
- •Email verification
- •Phone verification
- •Profile setup
- •Username issues
- •Account restrictions
- •Suspended account questions
- •Verification help
Trade Help
Use this for:
- •Trade offer questions
- •Active trade issue
- •Trade Snapshot questions
- •Locked Trade Agreement questions
- •Shipping status
- •Local trade tools
- •Completed trade questions
- •Rating or review issue
Report a Problem
Use this for:
- •Bad trade
- •Fake listing
- •Broken item
- •Missing item
- •Scam attempt
- •Harassment
- •Unsafe behavior
- •Prohibited item
- •Student safety concern
- •RetroZone issue
Billing & Membership
Use this for:
- •Membership plan questions
- •TradePass questions
- •Boost purchases
- •Verification fee questions
- •Subscription cancellation
- •Billing history
- •Payment issue
- •Trade Balance question
RetroZone Support
Use this for:
- •RetroZone registration
- •Retro Locker help
- •Collector's Vault
- •Retro listing condition fields
- •Reproduction disclosure
- •Modded console disclosure
- •Retro trade reports
- •Value Watchlist
- •Rarity Alerts
Student Network Support
Use this for:
- •TUG Campus
- •High School Arena
- •Parent approval
- •School verification
- •Campus verification
- •Student account restrictions
- •Campus ambassador questions
- •School or club pages
- •Student safety concerns
Partner / Affiliate Support
Use this for:
- •Partner application
- •Affiliate application
- •Creator Trade Rooms
- •Campus Ambassador Program
- •Local Partner Stores
- •Safe Trade Spots
- •Event partnerships
- •Tournament partnerships
- •Commission questions
Technical Support
Use this for:
- •Website issue
- •App issue
- •Upload problem
- •Photo/video issue
- •Game cover autofill issue
- •Search problem
- •Dashboard bug
- •Notification issue
- •Mobile display issue
Submit a Support Request
Required fields are marked with an asterisk.
Support Ticket Statuses
Members can see:
Frequently Asked Support Questions
Can TradeUpGames reverse my trade?
No. TradeUpGames does not reverse member-to-member trades. Reports are reviewed for account enforcement and platform safety.
Can TradeUpGames refund me for a bad trade?
No. TradeUpGames does not guarantee refunds, replacements, reimbursements, or repairs for member-to-member trades.
What happens if someone scams me?
Submit a report with evidence. TradeUpGames may restrict, suspend, or permanently ban members who violate platform rules.
Can I cancel my membership?
Yes. Members can manage or cancel memberships from the Membership & Billing section of their account.
Can I get a refund for a Boost?
Boosts are promotional visibility tools and are generally non-refundable once activated.
Can parents control high school student accounts?
Yes. High school student trading requires parent or guardian approval when applicable. Parents can control trade permissions, value limits, messaging, and approvals.
Can I report a prohibited item?
Yes. Use the Report Center or the report button on the listing.
TradeUpGames provides platform tools for listing, matching, messaging, ratings, reporting, safety education, memberships, TradePasses, boosts, and community features.
All trades are completed directly between members and are done at each member's own risk.
Trade smart. Trade safe. Trade at your own risk.